Refund Policy

Return Window

We accept return requests within 30 days of the date your order is marked as delivered.

If you would like to return an item, please contact our customer support team before sending anything back. We will review your request, confirm whether the item qualifies for a return, and provide you with the appropriate return instructions. Please do not send items back without first receiving return instructions from us.

Return Eligibility

Unless an item arrives defective, damaged, incorrect, or is otherwise eligible for return under applicable law, returned items must meet the following conditions:

  • Unused, unworn, unwashed, and unaltered;

  • In their original condition and suitable for resale;

  • Returned with all included accessories, parts, instruction materials, and product documentation;

  • Returned with the original packaging whenever reasonably possible; and

  • Accompanied by a valid order number or proof of purchase.

Items that do not meet these requirements may not be eligible for a refund, or the refund amount may be adjusted based on the condition of the returned item.

Non-Returnable Items

Certain items may not be eligible for return due to health and safety, hygiene, personalization, or product-integrity considerations. These may include, but are not limited to:

  • Personalized or custom-made products;

  • Opened or used hygiene-sensitive products;

  • Gift cards;

  • Final-sale items; and

  • Products specifically identified as non-returnable on the product page.

Any applicable return restrictions will be clearly stated on the relevant product page or communicated to you before your return is approved.

Nothing in this policy limits any non-waivable rights you may have under applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. To help us resolve the issue quickly, please provide:

  • Your order number;

  • Clear photos of the item;

  • Photos of the original packaging;

  • A photo of the shipping label; and

  • A video or additional information if needed to document the issue.

We will review the information you provide and, if the issue is confirmed to be our responsibility, provide an appropriate resolution in accordance with applicable law and our store policies. Depending on the circumstances, this may include a replacement, refund, exchange, or another suitable solution.

Return Shipping

For returns due to personal preference, such as a change of mind, incorrect selection, or other reasons not caused by YOYNECD, the customer is generally responsible for the return shipping costs.

If we confirm that an item was defective, damaged in transit, or incorrectly shipped, we will provide appropriate return instructions and a suitable resolution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or expressly stated by us.

Refunds

Once your return is approved and the returned item has been received and inspected, we will process your refund.

Refunds are generally issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider, card issuer, or financial institution.

Where permitted by applicable law, a refund may be adjusted if the returned item is missing parts or accessories, shows excessive use, has been damaged or altered, or has otherwise decreased in value due to its condition.

Exchanges

Exchange availability depends on current inventory.

In many cases, the quickest option is to return your eligible item and place a new order for the replacement item once your return request has been approved.

If you need assistance, please contact our customer support team for guidance.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee that a cancellation request can be accommodated once an order has entered processing, fulfillment, packing, or shipping.

If your order has already shipped, you may need to receive the package and follow the return process outlined in this policy.

We recommend reviewing your items, quantities, and shipping information carefully before completing your purchase.

Contact Us

If you have any questions about returns, exchanges, order cancellations, or refunds, please contact our customer support team.

Email: service@toynecd.com

We will review your request and respond as soon as reasonably possible.