Shipping Policy

Order Processing

Orders are typically processed and prepared within 1–3 business days.

Processing time is separate from shipping and transit time. Processing may take longer during peak sales periods, holidays, promotional events, periods of high order volume, inventory availability issues, order verification, or other circumstances that may affect our normal operations.

Shipping Methods, Costs & Delivery Estimates

Available shipping options, shipping fees, and estimated delivery times will be displayed at checkout based on your shipping address and available services.

Any delivery timeframe shown at checkout or provided with your order is an estimate only and is not a guaranteed delivery date. Actual delivery times may vary depending on the carrier, destination, weather, holidays, customs, and other factors outside our control.

Tracking Information

Once your order has shipped and tracking information is available, we will send a shipping confirmation email to the email address provided at checkout.

Please note that tracking information may not appear immediately after a shipping label is created. Some carriers may take additional time to scan and update a package, and tracking updates may only appear at certain points during transit.

Shipping Delays

Delivery delays may occur due to carrier delays, severe weather, transportation disruptions, holidays, customs processing, remote delivery locations, high shipping volumes, or other circumstances beyond our reasonable control.

When available, we will provide relevant tracking updates or information from the carrier. However, once an order has been handed over to the shipping carrier, we cannot guarantee a specific delivery date or transit time.

Shipping Address Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address change can be made once your order has entered processing, packing, or shipping.

If a package is returned, delayed, misdelivered, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping or reshipment charges may apply.

International Shipping

For destinations where international shipping is available, the recipient may be responsible for customs duties, import taxes, brokerage fees, customs clearance charges, or other local fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled or collected by TOYNECD.

Lost, Stolen, or Delivered Packages

If your tracking information has not updated for an extended period or you cannot locate your package, please contact our customer support team so we can help review the available shipping information.

If your tracking status shows that the package was delivered, we recommend checking:

  • Your mailbox or package locker;

  • Around your front door or other delivery areas;

  • Your building's front desk or mailroom;

  • With household members or others who may have accepted the package; and

  • With nearby neighbors.

We also recommend contacting the shipping carrier directly to confirm the delivery details.

For packages that are lost, stolen, delayed, or marked as delivered but cannot be located, any available resolution will be determined based on the specific circumstances of the shipment and the carrier's applicable policies.

Split Shipments

Items from the same order may occasionally be shipped separately.

If your order is sent in multiple packages, the packages may arrive on different dates and may have separate tracking numbers. Please check your shipping confirmation emails and tracking information for each package.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team:

Email: service@toynecd.com